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Exchanges and Returns in Store

RETURNS ON THE ONLINE CHANNEL

1.1. General Return Process

  • Request a refund by sending an email to contact@oldjeffrey.com
  • Include in the email:
    • Order number .
    • Article reference (or link if the reference is not found).
    • Confirmation of pickup address , or new address in case of changes.
    • Preferred pickup time .
    • Answer the question: Why did you return the item? (optional, but it helps improve service).

1.2. Right of Withdrawal

Withdrawal period: 14 calendar days from receipt of the product. Exceptions:

  • Altered or custom-made garments.
  • Underwear (boxers, socks).
  • Ceremonial items: cufflinks, suspenders, handkerchiefs.
  • Products outside the 14-day period.

1.3. Refund Conditions

  • Refund : Within 14 calendar days and to the original payment method.
  • Shipping cost refund :
    • Applies to peninsular shipments if:
      • The order exceeds the minimum value according to the geographical area.
      • Items that meet the minimum value are not eligible for discounts or promotions (except for the 5% welcome discount).

1.4. Costs Associated with Returns

  • Special cases with cost :
    • Returns preceded by prior free size exchanges.
    • Returns of orders that, even after using a free shipping code, result in non-compliance with the established policy for free returns, that is:
      • The order exceeds the minimum value according to the geographical area.
      • Items that meet the minimum value are not eligible for discounts or promotions (except for the 5% welcome discount).

  • Prices according to location :
    • Peninsula: Free (conditions apply) or €5.98.
    • Balearic Islands, Ceuta, Melilla, Canary Islands: €9.98.
    • Europe: €15.98.
    • Rest of the world: €49.98.

1.5. Product Conditions for Return

  • Original packaging.
  • Perfect condition with no signs of use.
  • Products that do not meet these conditions will be returned to the customer without a refund.

1.6. Collection Attempts

  • Two free attempts are offered.
  • Additional costs apply after the third attempt, according to the standard rate for the area.

CHANGES IN THE ONLINE CHANNEL

2.1. General Change Process

  • Request a size change by sending an email to contact@oldjeffrey.com with:
    • Order number.
    • Article reference (or link if the reference is not found).
    • Confirmation of pickup address or new address.
    • Preferred pickup time.

2.2. Conditions of Change

  • Term : 14 calendar days from receipt of the product.
  • Only size changes are allowed, not color or model.
  • Subject to availability of the requested size.
  • The item must be in perfect condition, labeled, and in its original packaging.
  • Exceptions : Changes are not allowed:
    • Altered or custom-made garments.
    • Underwear (boxers, socks).
    • Ceremonial items: cufflinks, suspenders, handkerchiefs.
    • Products outside the 14-day period.

2.3. Costs Associated with Changes

  • First change free (Peninsula only).
  • Costs for additional changes:
    • Peninsula: €5.98.
    • Balearic Islands, Ceuta, Melilla, Canary Islands: €9.98.
    • Europe: €15.98.
    • Rest of the world: €49.98.

2.4. Changes during the Sale Period

Size changes are made without refunding the price difference if the item was purchased at its original price and subsequently reduced in price.

CONTACT

For any questions or complaints: contact@oldjeffrey.com
If you don't receive your refund within 20 calendar days, please contact us.

IN-STORE RETURNS

For all purchases made in our store at C/ Velázquez 19 , the corresponding refund must be made through this same channel ; to do so, you must present the associated purchase receipt. In this case, you will be given a voucher that you can use in-store for current and future collections, with no expiration date.

Outside of the Christmas period, and as a general policy, you have 14 calendar days from the date of purchase to make a return or exchange.

We will not be able to return or exchange:

  • No item should be returned unless it is in perfect condition. This means that the Old Jeffrey product must be in the same condition as when you received it, with no apparent signs of use, properly labeled, and in its original packaging.
  • In no case are returns accepted for (i) modified garments, (ii) custom-made garments, (iii) underwear (such as boxers and socks), (iv) the following ceremonial items: cufflinks, suspenders and handkerchiefs as well as (v) garments outside the 14 calendar day return period.

In the particular case of a size change , if the item had been purchased at its original RRP, if this request for a size change were later required within the sales period , this would be carried out with the simple action of changing the size, giving the customer the new size they request without reimbursing, in any case, the price difference between the original RRP and the reduced RRP at the time of the change.

STORE CHANGES

  • If you wish to exchange a size, you can do so within 14 calendar days of your purchase.
  • This service only allows you to exchange the size of the item; you cannot exchange the color or model. Size exchanges are subject to item availability.
  • To carry out the size exchange, the associated purchase receipt must be presented.
  • Important : for any item purchased at its original RRP, if a size change is later required , and this request is made within the sales period, this will be carried out with the simple action of changing the size, giving the customer the new size they request without reimbursing, in any case, the price difference between the original RRP and the reduced RRP at the time of the change.
  • The Old Jeffrey product must be in the same condition as when you received it, with no apparent signs of use, properly labeled, and in its original packaging. We cannot process an exchange if the item from the original order is not in perfect condition.
  • Exchanges for altered garments, custom-made garments, underwear (such as boxers and socks), ceremonial items, or garments outside the return period are not accepted.

Special Information - WRONG OR DEFECTIVE ITEM

If you receive an incorrect item or one with visible defects, please contact us at contact@oldjeffrey.com.

* If the item is defective, you must send photos of the defect and always within 7 calendar days after receiving the order.

We'll ask you for your order details and arrange for pickup. Once we verify the defect, you'll be given the option to send you the same product if we have it in stock, exchange it for another product, or receive a refund using the same payment method you used.

If the defect or fault is noticed after the indicated 7 days have elapsed, Old Jeffrey will, at its discretion, resolve the incident based on the circumstances reported and explained by the customer.