Wrong or defective item

Special Information - WRONG OR DEFECTIVE ITEM

If you receive an incorrect item or one with visible defects, please contact us at contact@oldjeffrey.com.

* If the item is defective, you must send photos of the defect and always within 7 calendar days after receiving the order.

We will ask you for the details of your order and arrange for the collection. Once we have verified the defect or fault, you will be given the option of sending you the same product if we have it in stock, exchanging it for another product or returning the money using the same payment method you used to pay.

In the event that the defect or fault is detected after the 7 days indicated have elapsed, Old Jeffrey will decide to resolve the incident based on the case transmitted and explained by the client.