Online Exchanges and Returns

ONLINE CHANNEL RETURNS

Regarding this, for any purchase made through www.oldjeffrey.com , the return must be requested through our email: contact@oldjeffrey.com

In the email you must indicate your desire to cancel the purchase made and, in addition, we would appreciate it if you could inform us about the following points in a structured manner:

  • Order number
  • Reference of the item you want to return (specifying the item with a link if you cannot find the reference)
  • Confirm if the pickup address of the item to be changed matches the one previously reported in the original order. If not, indicate the new collection address.
  • Indicate a time that best suits for collection
  • We would appreciate if you could answer the following question:
    Why have you returned the garment? It would help us a lot to know the reason for your return so we can improve our service.

In any case, and in accordance with European and Spanish regulations regarding consumers and users, when you make a purchase through our online channel, you have the right to withdraw from it within a period of 14 calendar days without the need for any justification. nor to explain to Old Jeffrey the reasons for your decision . This period will begin to count from the day on which it is confirmed that you collected the product or that a person authorized by you did so.

Likewise, and in accordance with the law, it will not be possible to exercise the right of withdrawal when you make a purchase of any of these products: modified garments, custom-made garments, underwear (such as boxers and socks), ceremonial items (cufflinks , suspenders and scarves) or garments outside the 14-day withdrawal period.

Generally, once OLD JEFFREY receives your withdrawal statement through the email initially mentioned, it will refund you, within 14 calendar days, and in the same original payment method , the following items:

  • The pvp corresponding to the products that make up the order.
  • Shipping costs will be refunded as long as all of the conditions set out below are met :
    • That the minimum order value is exceeded according to geographical area.
    • That the order for which the return is requested does not contain any discounted items; Otherwise, the return will incur a cost equal to the shipping rate for the geographical area in question. In this particular case, the welcome discount is not considered a promotion that rules out the refund of shipping costs.
    • That a return is not requested which, in turn, is preceded by a prior free size change. If this case is met, the return will involve a cost equal to the shipping rate for the geographical area in question.
    • In the case of having placed an order using a free shipping code for the case of an order for an amount less than the minimum that enables free shipping, in the event of its return, the amount of the return will be passed on to the customer in any case. and equal to the shipping cost of each geographic area in question.

In any case, OLD JEFFREY reserves the right to withhold said refund until having received the products or items of purchase and having verified their good condition - without damage or apparent signs of use.

The products subject to the returned purchase must be in their original packaging, in perfect condition and without obvious signs of use and/or manipulation. Otherwise, OLD JEFFREY will return the products to the customer and no refund will be issued.

RETURN PRICES

  • Returns - Peninsula : FREE if your order is all seasonal items (without promotions or discounts) and, in addition, it is an order value that exceeds the minimum value established by geographical area for shipping costs to be considered free ; as long as taking into account that the return is not preceded by a free prior size change | Otherwise: €5.98 which will be deducted from the total amount to be reimbursed.
  • Returns - Balearic Islands; Ceuta, Melilla and the Canary Islands : €9.98
  • Returns - Europe : €15.98
  • Returns - Rest of the world : €49.98

If in 20 calendar days you have not received the corresponding amount for the return, please contact us and write to us at the following email: contact@oldjeffrey.com

ONLINE CHANNEL CHANGES

For any purchase made through our website , the size change can only be made through our contact email: contact@oldjeffrey.com .

In the email you must indicate the following information:

  • Order number
  • Reference of the item you want to return / change size or item (specifying the item with a link if you cannot find the reference)
  • Confirm if the pickup address of the item to be changed matches the one previously reported in the original order. If not, indicate the new collection address.
  • Indicate a time that best suits for the collection, we will send a courier and we will assume the shipping costs in the Peninsula for the first change. The costs of changing sizes outside the peninsula will be borne by the customer - prices below
Change policy for the online channel:
  • If you wish to make a size change you can do so within 30 days of your purchase.
  • This service only allows you to change the size of the item, you will not be able to change the color or model. Size change is subject to item availability.

  • Important : for any item purchased with its original RRP, if a size change is later required , this request being carried out within the sales period, this would be carried out with the simple action of changing the size, giving the customer the new size that the latter requests without refunding, in any case, the difference in price between the original RRP and the reduced RRP at the time of the change.

  • The Old Jeffrey product must be in the same condition in which you received it, without apparent signs of use, correctly labeled and in its original packaging. We will not be able to make an exchange if the item in the original order is not in perfect condition.

  • Exchanges of modified garments, custom-made garments, underwear (such as boxers and socks), ceremonial items or garments outside the return period are not allowed.

Once we receive the item, the customer service department will contact you to confirm the shipment of the new size. Remember that home collection and shipping of the new size will be free in the case of the first size change and in the case of peninsular orders.


PRICES CHANGE

  • Changes - **Peninsula - 1 change only: FREE in peninsula (no promotions or discounts) | From the second change onwards, the price charged will be €5.98.

  • Changes - Balearic Islands; Ceuta, Melilla and the Canary Islands : €9.98

  • Changes - Europe : €15.98

  • Changes - Rest of the world : €49.98

Once we receive your item in our store at Velázquez 19, the Customer Service department will send you an email through the address contact@oldjeffrey.com to confirm receipt of the item, as well as confirmation of the shipping date and time. preference of the new requested size.

**Only 1 change per order will be free, if even with the change you are not satisfied - the second change will be borne by the customer and, in any case, the rates mentioned above and related to the change concept will apply.